Help with Usmori.

Email 15564412316@163.com. Include the app version, the screen where the problem occurred and the visible error text. Do not send passwords, login codes, API keys or private photos unless specifically needed and agreed.

Home → Create pet art opens the reference photo and illustration flow. Home → Photo memories opens local photo memory page options and preview. Me shows account status, Pro access and remaining credits, with purchase and restore controls.

Sign in with the same Apple account used for your Usmori account, then use Me → Restore purchases. Keep the same App Store purchasing account. Restoration retrieves your existing entitlement and remaining credits; it does not add another five credits.

Refresh the original task instead of submitting again. If it remains pending, contact us with the visible error message. A confirmed technical failure releases the app credit reservation.

Use Me → Backup & export to back up saved local data. Keep the backup somewhere you control before uninstalling. Restoring creates a separate library and keeps the previous one. Unfinished drafts are not part of the saved library backup.

Use Me → Delete cloud account and read the confirmation carefully. Cloud images and authentication data are removed; local originals remain. Minimal purchase records remain for restoration and preventing repeated credit grants. Read the privacy notice →