Help preparing your listing photos.

1. In version 1.1 you can prepare up to three product photos in one selected size, or up to 20 with Lifetime Pro.
2. Additional formats and custom sizes require Lifetime Pro.
3. Choose crop focus and JPEG quality.
4. Prepare the batch and review each output before saving or sharing it.

The app prepares up to three source photos each local day in one selected size. Lifetime Pro is a one-time in-app purchase, not a subscription. It unlocks larger batches, multiple and custom sizes, local run history, and failure retry. The App Store shows the app price and the Lifetime Pro price before purchase.

Use “Restore Purchases” on the main screen or purchase sheet while signed in to the Apple Account that made the purchase. Apple processes the transaction. If access does not return, confirm the device is online and try again before contacting support.

A photo can fail because of an unsupported or damaged source, invalid dimensions, insufficient memory or storage, or photo-library permission. Successful outputs remain available. Use “Retry failed outputs only” after correcting the problem.

No. Listing Photo Prep generates new JPEG copies and does not edit or delete selected originals.

Not necessarily. Outputs are newly generated JPEG files and may not preserve every source metadata field.

Customers who bought the paid version 1.0 should receive Lifetime Pro automatically after updating to version 1.1. If it is not active, connect to the App Store, reopen the app, and use “Restore Purchases.”

Email support@shangyingai.cn. Include the source number, requested size, app version, iOS version, and visible error message. Do not send personal photos unless strictly necessary and you have permission to share them.

Email: support@shangyingai.cn

We aim to respond within 2 business days.